Last Updated: August 7, 2026
Every portrait created by Cart of Arts is a one-of-a-kind, handmade artwork produced specifically for you based on your reference photo. Because each piece is custom-made and personalized to your order, it cannot be resold or repurposed for another customer.
Important
We do not offer returns, exchanges, or refunds for change of mind, style preference, size preference, colour expectations, or any reason other than the product arriving physically damaged or with a genuine production defect. There is no return or exchange system — for valid claims, we issue a fresh artwork redo or a full refund. This is standard practice for all custom-made and personalized goods.
Only the following two situations are eligible for a damage/defect claim:
The following are NOT eligible for any claim:
7 days from delivery
You must report any damage or defect within 7 calendar days of receiving your order. Claims raised after this 7-day window will not be accepted under any circumstances.
To process your claim, you must submit the following within the 7-day claim window:
Claims without an unboxing video cannot be processed. This video evidence is mandatory for us to file a claim with our shipping partner and verify the issue occurred during transit, not after delivery.
We do not accept returns or exchanges.
Since every portrait is a custom, one-off creation, there is no return or exchange system. You do not need to send anything back to us. For approved damage/defect claims, we will either redo the artwork from scratch or issue a full refund — at zero cost to you.
Once your claim is verified and approved, you may choose one of the following:
Option A: Free Redo
We recreate your portrait from scratch at no additional cost and ship the new artwork to you free of charge. No need to return the damaged piece.
Option B: Full Refund
We issue a complete refund of the order amount to your original payment method. No need to return anything.
Once your claim is approved and you choose the refund option, the refund is processed within 5–7 business days to your original payment method (UPI, card, net banking, or wallet — whichever was used at checkout).
Please note: After we initiate the refund, the actual credit to your account may take a few additional days depending on your bank or payment provider. This is outside our control.
If your artwork arrived damaged or defective, follow these steps:
Our team will review your claim within 24–48 hours and get back to you with the next steps.
Business: Cart of Arts
Email: support@cartofarts.in
WhatsApp: +91 90786 41719
This policy applies to all orders placed via cartofarts.in.
This policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Berhampur, Odisha.
